Complaints Policy

At The Medispa, your experience matters deeply to us. We’re committed to delivering the highest standard of care and customer service — but if something hasn’t met your expectations, we want to hear about it.

We take all feedback seriously and view complaints as an opportunity to listen, learn, and improve.

How to Make a Complaint

If you’re unhappy with any part of your experience, you can raise your concern in the following ways:

Please include as much detail as possible so we can fully understand and investigate your concern.

What Happens Next

Still Not Happy?

If you’re not satisfied with the outcome, you can request a review by our Medical Director, Dr. Khizzer Majid. We are committed to resolving all concerns with professionalism, discretion, and care.

Our Promise

We handle all complaints confidentially and with respect. Our goal is always to resolve concerns sensitively, fairly, and in line with our values of integrity, professionalism, and care.

Thank you for helping us uphold the highest standards.