Privacy-Policy

Effective Date: July 2025

At The Medispa Clinic Ltd, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how and why we collect your data when you visit our website, how we use it, under what conditions we may share it with others, and how we keep it secure.

We may update this policy occasionally, so please check this page from time to time to ensure you’re happy with any changes. By using our website, you agree to be bound by this Privacy Policy.

If you have any questions about our privacy practices, please contact us:

Email: info@themedispa.co.uk
Post: The Medispa Clinic Ltd, Unit 1B Gatcombe Way, Priorslee, Telford, TF2 9GZ
Phone: 01952 984888

Who Are We?

We are The Medispa Clinic Ltd, a Midlands-based group of premium aesthetic clinics specialising in advanced skin treatments, medical-grade technologies, and natural, subtle enhancements.

How Do We Collect Information?

We collect information when you:

• Visit our website or social media platforms
• Complete an enquiry form or book a consultation
• Subscribe to our newsletters
• Contact us by phone, email or in person
• Make a purchase or receive a treatment

What Information Do We Collect?

We may collect the following:

• Your name, contact details (email, phone, address)
• Date of birth (for identification or treatment purposes)
• Medical or skin history (if relevant to your care)
• Payment details (not stored by us directly)
• IP address and browsing behaviour (via cookies)
• Marketing preferences and communication history

How Do We Use Your Information?

Your data may be used to:

Book and confirm appointments
• Process payments or refunds
• Provide pre-treatment advice or aftercare
• Send appointment reminders
• Respond to enquiries
• Share news, promotions or updates (only if you've opted in)
• Maintain accurate medical records where legally required

We regularly review our data retention periods. Medical data is retained in accordance with UK clinical guidelines and legal requirements.

Who Has Access to Your Information?

We will never sell or rent your personal data to third parties.

We may share it with:

• Carefully selected service providers (e.g. email or booking software)
• Regulatory authorities when required by law (e.g. CQC, HMRC)
• Healthcare professionals involved in your treatment (with your consent)

All third parties are required to safeguard your data and use it only for the agreed purpose.

Your Marketing Preferences

We will only send you marketing communications if you’ve opted in. This may include:

• New treatments and products
• Exclusive events or promotions
• Reward points or loyalty schemes

You can update your preferences or unsubscribe at any time by:

• Clicking the link in our marketing emails
• Emailing info@themedispa.co.uk
• Calling 01952 984888

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Withdraw consent for marketing at any time
• Receive your data in a portable format

To exercise your rights, contact us at info@themedispa.co.uk. Proof of ID may be required.

How We Protect Your Information

We take your data security seriously:

• Personal data is stored securely
• Medical records are encrypted and access-controlled
• All staff receive regular data protection training

While we take all reasonable precautions, no transmission over the internet is 100% secure. Any data you share with us is at your own risk.

Cookies and Tracking

Our website uses cookies to enhance your experience. These are small text files stored on your device that collect anonymous information about your visit (e.g. pages viewed, time spent on the site).

You can control cookies via your browser settings. Please note that disabling them may affect functionality.

For more details on Google Analytics privacy, visit:
https://www.google.com/policies/privacy/partners

Links to Other Websites

Our website may contain links to third-party websites. This policy applies only to our website. We recommend reading the privacy policies of any other websites you visit, as we are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be announced via our website or by email (if you’ve opted in). Please check this page regularly for the latest information.

Contacting Us

If you have any questions or concerns about how we handle your personal data, please contact:

The Medispa Clinic Ltd
Unit 1B Gatcombe Way
Priorslee, Telford
TF2 9GZ
Email: info@themedispa.co.uk
Phone: 01952 984888