Shipping & Returns

1.1 Orders are prepared by the logistics centre located at The Medispa Clinic Limited, Unit 1B, Gatcombe Way, Priorslee, Telford, TF2 9GZ, United Kingdom and then dispatched by the carrier nominated by THE MEDISPA (DPD). The estimated delivery time will be included in the Order Acknowledgement and Dispatch Confirmation sent to you. The estimated delivery times set out in the table below are from the date on which you place your order with us. Please note that the delivery time quoted is an estimate only.

Delivery Options with Estimated Delivery Times

*If order is placed before 11am on a working day. If order is placed after 11am or on any non-working day, then estimated delivery will be on the second working day.

**If order is placed before 11am on a working day.

† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account.

Delivery Exclusions

Unfortunately, we cannot ship orders to the Republic of Ireland, Channel Islands, Isle of Man or the Scottish Highlands (HS, IV, PH, KW postcodes). Orders for which a P.O. box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.

1.2 The Products ordered by you will be delivered to the delivery address stated by you when completing your order on our Website and you will need to sign for the delivery (regardless of the Delivery Method selected). You undertake to supply the exact delivery address when placing your order for the Products, which can be different to the billing address you provide.

1.3 If no one is available at your address to take delivery, we will leave you a note to advise that the Products have either been left with a neighbour who has signed for the delivery or to advise that the Products have been returned to our premises. In the latter case, to rearrange delivery please contact our THE MEDISPA Customer Care Department by email at info@themedispa.co.uk or by telephone on 01952 984888 (Monday to Saturday 10am to 5:30pm).

1.4 Delivery of an order shall be completed when we deliver the Products to the address you give to us when completing your order on our Website and the Products will be your responsibility from that time.

1.5 You own the Products once we have received payment in full, including all applicable delivery charges.

1.6 Delivery problems:
THE MEDISPA will not be liable or responsible if your delivery is affected by an Event Outside Our Control (see Clause 13) including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform our THE MEDISPA Customer Care Department as soon as possible, by email sent to info@themedispa.co.uk or by telephone on 01952 984888 (Monday to Saturday 10am to 5:30pm). THE MEDISPA shall then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time.
Orders should in any event be delivered at the latest thirty (30) days after the date on which you receive a Dispatch Confirmation email from us.

1.7 Upon receipt of the Products ordered, you must check that the Products are as per your order completed on our Website. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by you on the delivery note including the returns form presented to you when the parcel is delivered and must imperatively be notified to our THE MEDISPA Customer Care Department, by email sent to info@themedispa.co.uk or by telephone on 01952 984888 (Monday to Saturday 10am to 5:30pm) specifying which product does not match the order.

1.8 If we miss the Estimated Delivery Time for any Product(s) then you may cancel your order imme

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